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Tuning Solutions for the Modern Gearhead

RMA Return Service

Displaying 1 to 32 (of 32 reviews) Result Pages:  1 
[5/5]: Justin Mcfarlin, 07/22/2019
When I first received the demon ll I thought to do a firmware update was necessary however that is not the case!! Do not update the firmware on it as it comes with the latest version installed and is the ONLY version. I actually had bricked the demon chip but good on the first day of receiving it by doing so. Luckily there support is greatly appreciated and is very good! Thank you for being able to fix the issue. Very good company! A++
[5/5]: Pascal Trole, 10/06/2018
Hello , The hardware (AutoProm 'APU1' package: USB version) that I received correctly I looked at the content that was correct. Following this, I dismounted the ECM (# 1225550) from my car (Chevrolet Corvette Crossfire C3 5.7L year 1982) so I removed the eprom from the ECM, Autoprom has my ECM, the problem is that my ECM eprom is a 24 pins model, or the tablecloth provided in the 28-pin material. I am connected with Mr. Dave Blundell by mails for explanations, I was asked for information from my ECM that is: Mr P TROlé : Hello thank you for your answer, could you tell me what type eprom occupies my ECM n ° 1225550, on the eprom there is the following information: 5343 ARY_delco 519 K8202_1185 06630_CK1911 Mr Dave Blundell 1225550 is 82 Corvette ECM? If so, I don't think this is supported by our hardware. It is an odd chip. Mr P TROlé Wow !! Thank you for the information yes it is a corvette C3 Collector I will inquire with Moates, Thanks again greetings. Mr Dave Blundell If you want to return the product you purchased, let us know.Sorry for the trouble. Seeing that I will not be able to use the material (with regrets) and in agreement with, Mr Dave Blundell we made the decision to send you the material. Either you proceed to a refund of the material, for refund of this one Please receive from me my warmest greetings the package has been returned to the following address: Moates.Net 16848 Jefferson Highway Baton Rouge, LA 70817 the number of my order is 85947 best regard Mr Pascal TROLé 04 bis rue d’archemont 95420 MAGNY EN VEXIN FRANCE FRANCE
[5/5]: Dean Edwards, 02/13/2018
VERY QUICK painless service my demon was diagnosed and replaced without question with extremely fast shipping Absolute pleasure to deal with and support second to none
[5/5]: Jason Fletcher, 02/08/2018
Let me start by saying the customer service offered by Moates is second to none. This company fixed an issue with my Demon board that was not due to faulty equipment, just a victim of time. My return process started with a simple email to Dave B. I described the issue I was having with my Demon RTP and asked for suggestions on how to fix the problem. Within a few minutes I received an answer, and a recommendation on how to handle my situation. Dave attached a link that directed me to Moates RMA service which gave basic instructions on how to send my Demon RTP back for evaluation. Five business days later I received an email with a tracking number for replacement products. Few companies stand by their products now-a-days; Moates is one of a handful THAT DOES. I was already a fan of their products from the beginning. Their service, quality, and attention to detail makes me customer for life. Thanks again!
[5/5]: Andrew Lalawng, 10/06/2017
Legendary service!! Sent in a defective demon that kept getting a solid check engine light. Got the new one within a week and it worked perfectly! Best customer service!
[5/5]: Laurent Tardif, 09/05/2017
Cant find a better waranty with moates send my burn 2 and 2 weeks after about 8-9 business day (im frim qc,canada) i have my kit working in my hand soo great thanks you so much craig and the team 😜👍🏁🍻
[5/5]: Victor Weeks, 08/03/2017
can i order 2 replacement harnesses for my honda engine sim.
[5/5]: John Defina, 04/13/2017
Seems fast and efficient.
[5/5]: James Gill, 03/01/2017
amazing! i needed a Quarterhorse to be repaired and ordered a second one at the same time. they were nice enough to ship me 2 brand new Quarterhorses and trusted me to send it my old one. i received them within a couple days, i didn't even have the old one out yet. i wish more places had this good of customer service
[5/5]: Humberto Oliviera, 12/08/2016
[5/5]: Brenton Jenkins, 08/12/2016
once again thank you for your wonderful customer service. very fast turn around time and very fast at returning emails. looking forward to doing more business with you guys. I cant thank you guys enough.
[5/5]: Chad Johnson, 06/04/2016
I probably should have done this a long time ago, but whenever I've been on here, I'm in a rush. I've had to return a few Quarterhorses previously as a result of an issue with a certain batch. I'm in Australia and used the RMA service as instructed. No messing around with these guys. They had my returns in the mail with my new order before I'd even sent the faulty ones back. You cannot beat this customer service anywhere. A super happy customer right here and the best tuning tool for EECs available! Thank you!
[5/5]: Cyril Pintul, 01/19/2016
A great "thank you" for the service, you guys are great , really thank you very much! To all who may hesitate to buy something here, don't hesitate , these guys are very serious and helpfull! Pour tout les clients français, n'hésitez pas, ils sont réellement compétents et serviable!
[5/5]: Salvador Garcia, 11/23/2015
I received successfully device ostrich. (november 21). I am very happy for their service and attentions. Very thankful. I will continue with my LsVtec Turbo draft. Thanks. Atte. Salvador García. Tepic, Nayarit, Mexico
[5/5]: Salvador Garcia, 11/23/2015
I received successfully device ostrich. (november 21). I am very happy for their service and attentions. Very thankful. I will continue with my LsVtec Turbo draft. Thanks. Atte. Salvador García. Tepic, Nayarit, Mexico
[5/5]: Manuel Garcia, 10/09/2015
excelent services!!!
[3/5]: Elmer Lubguban, 08/15/2015
I am having some problems with my Moates Burn 2 device. I already installed my drivers then i tried to open Flash and Burn software it says "Hardware not found' i couldn't find the problem .
[5/5]: Victor Milam, 07/22/2015
I appreciated the prompt service. The RMA return service really works. Thanks!
[5/5]: Hector Rodriguez, 04/08/2015
Great service never in my life have i gotten better service than these guys THUMBS UP!
[5/5]: Hector Rodriguez, 03/10/2015
Great service, excellent very good service overall!
[1/5]: Don Zemina, 01/29/2015
111 ggg
[5/5]: Jon Hector, 01/26/2015
beautiful beautiful beautiful. though it was a bit timely. the wait was well worth it. uploaded map and everything worked austonishingly well.
[5/5]: Tony Wu, 09/21/2014
Super fast RMA service. One of the best companies around!
[5/5]: Jeffrey Durham, 07/29/2014
Excellent customer service
[5/5]: Roland Kincaid, 05/07/2014
I sent in my autoprom because it stopped burning chips. Submitted the RMA, and had a brand new Autoprom in my hands in TWO Days!! No hassles, no long drawn out, painful haggling with a service rep insisting I abused their product; just awesome service. Thanks!
[5/5]: Nathan Pittman, 02/06/2014
qh batt died
[5/5]: Barry Kettleton, 01/13/2014
Excellent customer service, super quick response to all questions. The most helpful company I have dealt with. Great product as well. Love my Quarterhorse.
[5/5]: Christopher Standridge, 03/04/2012
I regret having to send the QuarterHorse back. Unfortunately, there is no strategies or tunes for my vehicle. I have a buddy who uses the QuarterHorse and has his vehicle tuned in perfectly. I wish I could have found a way to make it work. But the Moates team was nothing but helpful the whole time. Thanks.
[5/5]: Nik Carter, 11/05/2010
Man Craig and his crew are awesome, nothing but helpful and dedicated to making the customer happy.
[5/5]: Jason Houlis, 12/13/2009
moates rules lets just say they took care of me big time and i wish other companys would have this type of service they get 100 out of 5 stars in my book thanks jason
[5/5]: Cody Singer, 07/26/2006
I have to say this company is one of the best company's I have ever delt with. I ordered an ostrich and for some reason it did'nt work, I emailed craig and got a response in less than 2 hours. He intructed me to send it back and he would take care of it. Now thats customer service. I love this place JDM PERFORMANCE CODY SINGER OWNER
[5/5]: Al Maddas, 02/20/2006
Product has been great till i flashed the wrong code on it sorry
Displaying 1 to 32 (of 32 reviews) Result Pages:  1 
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