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Tuning Solutions for the Modern Gearhead
 
Shipping & Returns
Product Shipments:
 
We ship product TUESDAY WEDNESDAY THURSDAY.

We strive to ship orders that are submitted prior to 1PM CST on days when we are shipping. Orders submitted after 1PM CST may not ship until the next shipping day. This means that if you order at 6pm CST on a THURSDAY your order will not ship until the following TUESDAY.


Tracking information for UPS shipments will typically be sent to you the night the order goes out.

Domestic orders will be sent via UPS using the selected method upon checkout, anywhere from Ground to Express. If your order is fairly inexpensive (<$100), you may have the option of using USPS Priority Mail (no insurance or tracking!) to save money on shipping.

International orders will preferentially be sent using USPS Priority Express International which comes with tracking and insurance. It typically costs at least $40-$60usd depending on package weight and destination. You may also select a UPS shipping option. However, you'll typically find that UPS is much more expensive.  Additionally, you should beware of UPS brokerage fees. These often come as an unpleasant surprise to individuals.

Full value of items will be specified in the customs documentation to ensure adherence with international laws, and the customer is responsible for all taxes, tariffs, and duties on their end.
No exceptions! Don't even ask, or we'll cancel your order!!


Moates.net Address:

If you need to send us a check/money order for payment, hardware for return, repair work, or device installation, send it to the following address:

Moates.net
16848 Jefferson Hwy
Baton Rouge, LA 70817


Returns:

Satisfaction, fitment, and functionality are all fully guaranteed, with 100% money back or exchange/repair offered for at least the first 30 days without question. After that, we can probably work with you depending on the circumstances. We even have a 'no-risk' guarantee. If you buy our stuff and can't figure it out, we'll give you a full refund. That means zero risk, all you cover is shipping.

Exchange of items toward 'trade-up' products is also offered on a case-by-case basis, so if you want to upgrade to other products, feel free to inquire to see if your proposal is eligible.

Note: For returns and refunds, please follow the instructions below and use the RMA option which is located here:
 
Please include a note indicating what you want done along with reference to the order number and payment. Also include a return address for the shipment.
 
Again, if you want to make sure your return/repair is not lost, then PLEASE use the RMA option! It is located here:

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