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If you can't find the answer to your question in the Support and Help link on the left, you can:

EMAIL US: Email is available 7 days a week, 24 hours. We try to respond to most messages within a day or two max, but often much earlier as they go to Dave's phone.

To contact us via email, please email support AT moates DOT net . (You need to remove the 'AT' and 'DOT' replacing them with the appropriate symbols, just in case you didn't figure that out.)

CALL US: Phone support is available Tuesday - Wednesday - Thursday 10am - 6pm EST. If you absolutely have to talk to us and you can't be available during standard times, send a polite email requesting an alternate time and we'll do our best to call you if we are available. If you leave us a message when we are closed for phone support, the earliest anyone will check it is the next day we are open. Please send all time sensitive communication outside of support hours via email.

The phone number for support is (225) 341-3547.

Note: we only have one phone line. If you call during support hours and get our voicemail, you should leave a message. Calling over and over again will not make us talk to you faster. If you call during support hours and can't reach us, leave a message or email us with your name, number and a time to call you back.

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